Overview
Join our team as a Receptionist at De Vere Beaumont Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive £12.30 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few! This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10.30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
Responsibilities
As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable.
* Provide exceptional guest service and be the friendly face that greets guests on arrival.
* Handle guest requests efficiently and strive to exceed expectations.
Qualifications
* Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
* Effective communication skills and the ability to build strong relationships with colleagues and guests
* Punctuality and good personal presentation
* Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Benefits and Compensation
* £12.30 per hour
* A share of the Restaurant Service Charge to help boost your earnings and reward you for the service you deliver
* Free meals on duty in our colleague dining facilities
* Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
* Extra paid day off for your birthday, along with a £20 love to shop voucher
* Varied shift patterns and contracts available to suit your lifestyle; 24/7 operation with shifts to suit everyone
* Annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
* Exclusive £50 colleague rates for overnight stays at De Vere properties, plus a 50% discount on Food & Beverage
* 28 days holiday each year (increasing annually up to 33 days)
* Venue closure over the Christmas period allowing time off to enjoy the festive season
* Exclusively Yours Benefits portal with hundreds of discounts on retail, travel, and leisure activities
* Career progression opportunities, including Apprenticeship programmes and study support
* Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling
* Wagestream for instant access to earned pay
* Monthly colleague recognition program, You Are De Vere, and an annual colleague recognition event
* Subsidised travel options for commuting
* Regular team appreciation events, including Christmas and Summer parties
* Company Life Assurance for financial security of your loved ones
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