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Client:
GBS Global Applied Knowledge
Location:
Leeds, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
79120053097b
Job Views:
10
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Department: Fees and Income
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: The Finance Support Officer is responsible for supporting students with their Student Finance applications during the admissions and enrolment process.
Please note: This is a Part time position of 30 Hours per week, shifts will fall across weekdays, evenings and weekends.
Location
Leeds
Appointment Type
Part-Time
Department
Finance
Full-Time/Part-Time
Part-time
Hours
30
Competetive
Entity
GBS UK
Ref No
5007
Main Responsibilities
About the Role:
* Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries.
* Assist students in making their applications to Student Finance via online or paper application forms.
* Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.
* Coordinate with the relevant departments to resolve student’s queries and liaise with external partners and stakeholders to resolve student queries.
* Respond to student’s queries via email and SysAid ticketing system
* Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.
Requirements
About you:
* Experience working in finance operations or customer service
* A high degree of computer literacy (particularly Microsoft Office applications)
* Effective time management and planning
* Ability to work independently and as part of a team
* Excellent written and verbal communication skills
* Strong decision making and problem-solving skills
* Student experience and working knowledge of HEI sector
* HEI finance experience
Other Information
What We Offer:
* 25 days annual leave, plus 8 public holidays
* 1 day extra leave per year of service, up to a maximum of 5 days
* Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
* Reward and recognition programme
* £500 award employee referral scheme
* Discretionary annual performance bonus
Employee Testimonial:
"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
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