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Job details
JOB TITLE: Integrator- Colleague Waterfront
LOCATION: Edinburgh
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites
About the Role
As an Integrator within the Colleague Lab, you'll play a pivotal role in shaping the future of colleague and customer experiences across IP&I. Our values‑led mission is to reimagine how customers interact with us and to enhance the tools and experiences colleagues use to support them.
You’ll help connect technology, systems design, AI, and human‑centred design to reduce failure demand, increase self‑service, and automate processes. Working cross‑channel across IP&I, you’ll ensure ideas and solutions come together seamlessly, enabling the Lab to deliver change at pace and empower colleagues to provide exceptional customer experiences.
What you'll be doing
* Identify, define, and progress delivery dependencies in close collaboration with Product Owner / Lab team ensuring alignment to the Lab backlog.
* Collaborate with stakeholders outside of the Lab to ensure interlock and deliver Lab dependencies and plans at pace.
* Identify blockers to delivery and, where possible, mitigate/resolve, escalating to Product Owners/Lab leadership where required.
* Develop roadmaps or plans for key initiatives and manage the delivery against them. Manage deviations to the plan which impact delivery and elevate where needed.
* Own progress against plan and dependencies and report within the Platform at various levels (including Quarterly Business Review).
* Manage relationships between Platforms, enabling complex and high‑risk implementations between multiple parties (internal/external) to ensure safe delivery.
* Provide expertise (not content) for governance activity owned by the Product Owner, e.g. PRIA, for change across multiple Labs.
Why Lloyds Banking Group
We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you'll need
* Agile Methodology & Tools – Leads complex change within a business area through experience of agile teams. Working knowledge of Jira, Jira Align and Power BI toolset (preferable as these skills can be acquired).
* Stakeholder Relationships – You'll develop and improve collaborator relationships to build consensus and improve delivery of change outcomes. Using experience to run conflicting priorities by facilitating discussion and resolution, persuading collaborators to consider alternative views.
* Communication and Presentation – You'll communicate regular status updates to your collaborators and address high priority issues that impact delivery. Using your experience to handle critical risks, problems, and dependencies that come up during Status Reporting and agile meetings, taking responsibility for important matters and ensuring they get resolved within the agreed timeframe.
* Influencing – You'll influence positively – demonstrating the right values and behaviours while encouraging this within your team members!
About Working For Us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
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