Our new corporate strategy launched in 2025 positions us as a best‑in‑class pension provider delivering the best possible financial outcomes for our members to and through retirement. Underpinning this ambition is our aspiration to personalise customer experiences, making engagement easy and valuable for our members, and a modern marketing technology that enables this is key to delivering this. The role is for a Martech Programme Manager who is accountable for overseeing the planning and delivery of a complex programme of work at the intersection of marketing, data and technology. The Programme Manager is accountable for ensuring the right priorities are delivered as outlined by the business sponsor and which best meet the needs of our customers and strategy.
Responsibilities
* Programme & Project Delivery
* Programme & Project Planning and Tracking
* Governance & Reporting
* Issue and Risk Management
* Quality Assurance
* Configuration Management
* Support the Executive Committee with preparation for various boards and governance functions.
Qualifications
* Demonstrate high levels of experience in delivering large complex change initiatives and external supplier/service management capability, specifically in complex environments.
* 5+ years of experience in the delivery of marketing platforms with a sizeable customer base and understanding of marketing operations and dependencies.
* Previous hands‑on experience and proven success in onboarding, operating, and leveraging a Martech stack, along with deep experience of CRM, CDP, ESP, DMP, CMS, decisioning, analytics, experience running vendor evaluations, RFPs and contract negotiations.
* A track record of leading cross‑functional teams and influencing at senior levels, bringing together Marketing, Martech, Data Science, Technology and agency partners.
* Leadership experience in managing within a commercial, enterprise‑wide context.
* Experience of leading complex delivery in cross‑functional internal and external environments and experience in stakeholder management at all levels.
* Experience of managing governance forums.
* Ability to shape new ways of working in the delivery of change across functional teams and with our scheme administration provider TCS.
* Understanding and experience in project management methodologies and tools.
Flexibility & Working Conditions
* Hybrid of office (Canary Wharf, London) and home working with an expectation to attend the office once to twice a week, or more as required.
* Reduce or vary working hours.
* Reduce or vary days worked.
* Work compressed hours.
* Job share.
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