Job Description
Experienced Travel Consultant (Hybrid – London)
Minimum 3 years’ experience | Salary depending on experience | Quarterly and yearly commission | Travel incentives to Japan
We are looking for an experienced Sales and Travel Consultant to join our London team. The ideal candidate will have a solid background in the travel industry, excellent customer service skills, and hands-on experience creating and managing tailor-made itineraries. This role requires someone who has travelled to Japan at least once and is confident supporting both B2C and B2B clients.
Role Overview
Primary responsibilities
-Effective management of sales enquiries / leads
-Liaise with Ops Team to handle all booking aspects, including flights ticketing,
accommodation, tours, and activities. (Processing cancellations and amendments)
-Arrange and deliver top quality and complex itineraries
-Cross selling and upselling of all services and products
-Ensure client expectations are meet, providing expert advice
-Deliver high levels of customer and after sales service
Other responsibilities :
-Processing payments, refunds and credit notes for tour customers
-Dealing with last minute changes
-Dealing with issues and complaints
-Creating travel itineraries and documents
-Representing the company during B2C and B2B events
What profile we are looking for :
-Eligible to work in the UK
-Must have travelled to Japan at least once
-Demonstrable sales success and genuine enthusiasm for selling travel products
-Passion for sales is essential; if you do not enjoy sales, this role will not be suitable for you
-Live within reasonable commuting distance of BR3 1JN
-Looking to work full time in the office (this is NOT a fully remote job, however after training 2 days working from home will be available
-Minimum three years of experience in the travel or tourism industry (retail, tour operator, OTA, DMC or similar).
-Proven track record in itinerary building, reservations, ticketing or FIT operations
-To support our US and Canadian markets, flexibility to work evening shift patterns (typically 12:00–21:00) and Saturday shifts will be required.
Language Skills
English : Native or business proficiency
Any other European language desirable but not required
Japanese : NOT required
Destination Knowledge
-Good knowledge of Japan as a travel destination (Prefectures, infrastructure, attractions)
-Awareness of Japanese culture and society
Soft skills
-Reliable and punctual, with the ability to maintain consistent on-time attendance.
-Attention to detail
-Excellent presentation and organisational skills
-Target-driven, strategic attitude with the ability to work towards KPIs
-Strong problem solving and multitasking skills
Benefits
-Salary: Negotiable depending on experience
-Yearly bonus depending on performance
-Quarterly bonus depending on sales target achievement
-International team environment : we have offices in London, Berlin, Paris, Milan, Madrid &
Tokyo
-Incentive to travel to Japan (free accommodation subject to availability and discounted prices for our main travel products)
-Transportation & meal ticket allowance
-Start Date : (Flexible / January)
Please contact me by email if you wish to apply: rosanna@japan-experience.com
At the moment, we’re prioritising candidates with experienced, who are based in the area and have previously travelled to Japan, as these are important aspects of the role. Due to the high volume of applications, we may not be able to respond individually to those who do not meet this criteria — but we truly appreciate your interest and thank you for taking the time to apply).
JAPAN EXPERIENCE LTD - 08600947 - IATA code: 20222565 - Beckenham, United Kingdom