Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established manufacturing organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer & Sales Administrator to join their team on a permanent basis. Key Responsibilities Manage a portfolio of customer accounts, building and maintaining strong relationships Process customer orders and track them through to delivery Allocate stock accurately to customer orders Provide customer account reports and forecasts to internal stakeholders Collaborate with internal departments throughout the order lifecycle Resolve issues promptly, providing effective and customer-focused solutions Background and Experience Required Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager Background in a fast-paced manufacturing, supply chain, or distribution environment Strong customer service and relationship management skills Excellent attention to detail and high level of accuracy Confident IT skills, including MS Word, Excel, and experience with CRM or ERP systems Clear and professional communication skills, both written and verbal