Helpdesk Operator – Immediate Start (6-Month Contract, Potential to Become Permanent) We are currently seeking a Helpdesk Operator to join our team on an initial 6-month contract, with the potential for the role to become permanent. Working Hours: * Monday to Friday, 8:00am – 5:00pm * 1-hour unpaid lunch break * Total: 40 hours per week Location: * Orpington, BR6 Interview Process: * Interviews will be conducted via Microsoft Teams Key Responsibilities: * Acting as the first point of contact on reception * Answering incoming calls and responding to enquiries * Greeting visitors and providing a professional front-of-house service * Logging and assigning jobs via the CAFM system * Monitoring and tracking job progress * Carrying out quality checks once tasks are completed Candidate Requirements: * Strong administrative experience, or entry-level exposure to CAFM systems * Previous experience within Facilities Management, Helpdesk, or CAFM environments is highly desirable * Excellent communication and organisational skills * A proactive and customer-focused approach