Company Description
Home Instead help the local community, providing care and support to allow individuals to lead fulfilled lives in safe & familiar surroundings where they feel most comfortable.
Job Description
Job Purpose
To ensure our Care Professionals and clients receive the appropriate support and a consistently high-quality service.
Key Responsibilities
* Schedule and manage day-to-day care visits, including short-notice changes due to sickness or availability
* Conduct Care Professional support visits and ongoing competencies
* Create, update, and audit client care plans and support with digital care planning
* Handle client enquiries, consultations, and manage the care journey
* Maintain accurate records using Home Instead’s systems and People Planner
* Coordinate and conduct Care Professional and client introductions
* Build and maintain positive relationships with clients, families, and healthcare professionals
* Mentor and support Care Professionals
* Maintain regular contact with both clients and Care Professionals
* Participate in the on-call rota
* Carry out client visits as required
* Uphold Home Instead’s policies, including Equality, Diversity, and Equal Opportunities
Qualifications
Essential Criteria
* NVQ Level 3 in Health & Social Care or willingness to work towards it
* Previous experience in the care sector delivering a wide range of personal care services
* Supervisory experience working with MAR charts and medication administration
* Strong understanding of relevant health and social care legislation and regulations
* Excellent communication and relationship-building skills
* Confident using care management technology and supporting others in its use
* Strong IT skills including Microsoft Office or Google Suite, and virtual platforms
* Full UK driving licence and access to a vehicle
* Organised, adaptable, and committed to delivering exceptional service
* Ability to maintain confidentiality and adhere to current data protection standards
Additional Information
What We’re Looking For
We’re seeking someone who is:
* Driven to achieve results and maintain high quality
* Adaptable to change and responsive in a fast-paced environment
* Customer-focused and passionate about care
* A confident influencer and effective communicator
* A team player who thrives on collaboration
* Eager to learn and embody the values of Home Instead
Why Join Home Instead?
* Be part of an award-winning organisation known for quality care
* Work in a supportive and friendly team environment
* Competitive salary and opportunities for progression
* The chance to truly make a difference in the lives of others
Ready to take the next step in your care career? Apply today and help us continue delivering care that changes lives.
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