Job Summary
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
The role involves working a variety of hours that change on a rotational basis, including evenings, weekends, and bank holidays, but no night shifts!
This role is available for up to full-time hours (75 hours per fortnight/37.5 hours per week), to be agreed at the offer stage.
Main duties of the job
Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!
You don’t need a healthcare background; experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.
In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.
You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Plus, you’ll get the opportunity to drive our equipment lorry (don’t worry, we’ll give you full training for that!).
It’s a hands‑on, active role with some lifting and moving, so you’ll need to be comfortable working on your feet and as part of a supportive, close‑knit team.
If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!
About You
Experience and Knowledge
* Have experience of dealing with the public.
* Have experience of delivering a quality customer service.
* Be willing to learn new technology skills and undergo digital training.
Qualifications and Training
* Have a good standard of numeracy and literacy.
* Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
* Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted).
What we offer
* 6‑week training period to fully prepare you for your career with us, including your Skills for Healthcare Certificate.
* Rotas published 6 weeks ahead of time.
* No night shifts.
* Payments for unsociable hours, overtime, meal and driving allowances where applicable.
* Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
* Generous annual leave – 27 days annual leave (pro rata for part‑time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
* Inclusive pension scheme – the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at the NHS Pension Scheme website.
* Supportive learning culture – we’ve fostered a culture of continuous learning where colleagues are well‑led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
* Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
Next steps
This vacancy will close at 23:59 on Sunday 31 May 2026.
If you are shortlisted for this role, you will need to attend in person for a blood collection session tour on Tuesday 9 June 2026, so we can provide you with more in-depth understanding of this role.
This will be followed by a face‑to‑face interview on Tuesday 16 June 2026. We are unable to arrange virtual interviews or tours.
Please also note that our travel policy does not allow for the payment of travel expenses.
For informal enquiries please contact Clare Carman, Donation Manager at claire.carman@nhsbt.nhs.uk.
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