Are you a dynamic, people-first leader passionate about performance and coaching in a high-paced call centre environment? Do you have a knack for designing impactful training programs and developing teams to exceed KPIs and customer satisfaction?
We are a leading recruitment partner working with a high-growth, customer-centric organisation to identify a Learning & Development Manager to lead L&D strategy within their busy contact centre operations.
The Role:
As the L&D Call Centre Manager, you will be responsible for:
* Designing and delivering training programs that align with business goals and compliance standards.
* Leading onboarding, skills development, and leadership training across the call centre.
* Driving performance improvement initiatives through coaching, feedback, and quality assurance insights.
* Partnering with operations, HR, and senior leadership to shape the employee learning journey.
* Managing a small team of trainers/coaches and overseeing LMS tools and E-learning resources.
About You:
* Proven experience in L&D within a call centre/contact centre environment (essential).
* Strong leadership and stakeholder management skills.
* Expertise in training design, delivery, and evaluation methodologies.
* Comfortable working in fast-paced, metrics-driven environments.
* Ability to inspire and develop others - a true coach and mentor at heart.
What's in It for You?
* Join a forward-thinking organisation with a strong focus on employee development.
* Autonomy to innovate and make a tangible impact on performance and culture.
* Clear path for career progression in a growing business.
* Collaborative, inclusive team culture with strong values.
*Rates depend on experience and client requirements