> Description Employer description: Whitburn Church of England Academy is a co-educational secondary school and sixth form in Whitburn, Tyne and Wear. Guided by its Christian values and the motto “Excellence for All,” the academy focuses on developing students academically, spiritually, and personally. Led by Principal John Crowe, it is known for strong exam results, a broad curriculum, and a welcoming community that encourages every student to thrive. Responsibilities: The provision of an efficient and high quality technical support service to the school, working under the direction of the ICT Technician, but exercising initiative as appropriate. To act as a member of a team addressing a range of ICT related problems and developments as they arise across the school. Resolve problems related to computers and audio visual equipment to ensure the smooth delivery of teaching and learning, administration, and other functions within the school. Helping to promote and maintain an orderly, welcoming, healthy, safe and effective working environment. Helping to repair and maintain equipment as necessary. Liaising with OneITSS and other external agencies to ensure smooth operation of equipment and networks. Helping ensure that all of the PCs, interactive whiteboard and other ICT based equipment are in working order through regular checks as directed. Supporting audio visual equipment needs for events such as assemblies open evening etc Supporting with resolution of networking and cloud services issues as directed Setting up, installing and upgrading hardware as required. Carrying out tasks allocated via the fault log. Assisting with any ICT related enquiries, including those reported via the help desk telephone. Assist with security and access control including user account operations Assist with the production and maintenance of a database for the ICT equipment inventory. Desirable skills: ICT literate. Teamwork. Communication skills. Interest in learning. Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37 hours per week. Benefits: Generous holiday. Wellbeing support. Opportunity to learn and develop. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.