Stark
a leading building materials distributor in Northern Europe, is looking for an
Estimating Support Assistant
who is as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
What You'll Be Doing
the overall purpose of an Estimating Support Assistant is to provide inbound and outbound telephone support as well as routine administrative tasks, for branches and customers (public & trade) on the use of Project Estimator for their building projects. You will also monitor customer accounts where required.
What will I be doing in the role?
* Field telephone calls and emails and ensure they are dealt with efficiently
* Complete follow up calls with new and existing customers, providing support and additional services when needed
* Resolve customer and colleague queries and concerns via telephone and email
* Perform admin duties including updating databases / spreadsheets, notes and records on our in-house systems
* Speak to customers and prospective customers; gain reviews, upgrade customers, introduce new services / products
* Processing payments
* Any other duties considered relevant to the role
Essential
What you'll need to have:
* Confident in working in a customer service environment
* Good written and verbal communication skills
* Confident in Microsoft office particularly Excel, MS Word, Outlook
* Excellent telephone manner
* Able to manage own workload and work to tight deadlines and prioritise demands
* A great team player
* Professional, positive, friendly and helpful
* Good literacy and numeracy skills
Desirable
* Previous experience within an administrative role would be advantageous
* Knowledge of the building trade is advantageous
* Previous experience using a Customer Database
Why STARK?
We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today
What's next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.