Service Receptionist – Automotive Workshop – Folkestone
Job Summary:
Join KAP, a family-run motor group proudly celebrating 75 years of trusted service in
Folkestone. We're looking for a friendly, organised, and customer-focused Service
Receptionist to be the first point of contact for our busy vehicle service department.
Key Responsibilities:
* Greet and assist customers with service bookings, enquiries, and drop-offs
* Schedule workshop appointments and manage the service diary
* Keep customers informed on progress, costs, and any additional work required
* Liaise with workshop technicians to ensure accurate communication and timing
* Process payments, invoices, and maintain service records
* Support service advisors and contribute to a smooth front-of-house operation
Requirements:
* Experience in a customer service or front-of-house role preferred (automotive
* experience a plus)
* Strong communication and organisational skills
* Confident with phone, email, and digital booking systems
* A helpful, calm, and positive manner — especially in busy periods
* Weekend working required as part of a rota
* Full UK driving licence essential
What We Offer:
* Competitive salary, dependent on experience
* Manufacturer training and ongoing skills development
* Supportive working environment in a 75-year family-run dealership
* Modern facilities and friendly workshop team
* Career development and internal promotion opportunities
Hours of Work
* 8 am to 5.30 pm Tuesday and Thursday ( 1 hour lunch break)
Job Type: Permanent
Benefits:
* Company pension
* Cycle to work scheme
Experience:
* motor trade service advisor: 2 years (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person