Here at Aston Martin Nottingham we heavily pride ourselves on our unsurpassed standard of service to all of our valued customers. With the entire range of new Aston Martins and an extensive collection of Timeless Certified Pre-Owned models available, we are certain that we will be able to assist you in finding your perfect Aston Martin. Further to sales, we have a team of highly-skilled Technicians and Master Technicians who offer the entire suite of Aston Martin aftersales services to ensure peace of mind. We invite you to browse our website and look forward to welcoming you into Aston Martin Nottingham soon
Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customers own locality.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Knowing Your Customers
* Understand who customers are
* Understand the difference between internal and external customers
* Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective
Understanding The Organisation
* Know the purpose of the business and what brand promise' means
* Know your organisations core values and how they link to the service culture
* Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation
Meeting Regulations And Legislation
* Know the appropriate legislation and regulatory requirements that affect your business
* Know your responsibility in relation to this and how to apply it when delivering service
Systems And Resources
* Know how to use systems, equipment and technology to meet the needs of your customers
* Understand types of measurement and evaluation tools available to monitor customer service levels
Your Role And Responsibility
* Understand your role and responsibility within your organisation and the impact of your actions on others
* Know the targets and goals you need to deliver against
Customer Experience
* Understand how establishing the facts enable you to create a customer focused experience and appropriate response
* Understand how to build trust with a customer and why this is important
The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College.
Apprentices will be required to have level 1 English and maths or equivelent prior to starting apprenticeship.
You will have regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.
Monday - Friday 8am - 5:30pm - 1-hour lunch break
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