This role is to ensure a friendly, helpful and efficient service to the doctors and patients at our busy practice. The main responsibilities of the role include:
* Answering the telephone and dealing with enquiries in a helpful, tactful manner.
* Care navigation to services we have available to patients both in the practice and locally.
* Making appointments for patients, surgeries and clinics on the appropriate computerised diary system.
* Opening and closing of the clinic premises as appropriate.
* Admin activities as advised by practice manager.
* Other reasonable tasks necessary to fulfil your role and assist with the smooth running of the primary care network.
* Some sickness/holiday cover will be required from time to time., We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Ability to work in a fast-paced environment
* Experience of working with the general public, being tactful and empathic in distressing situations.
* Experience of typing and using Word and Excel.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Experience in General Practice and knowledge of SystmOne would be advantageous but full training will be given.
The New Surgery in Brentwood is part of the Brentwood Primary Care Network (PCN). We work across 2 sites within 3 miles of each other. Our branch surgery, The Brambles is a smaller site and reception staff are required to work across both sites on occasion.
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