Description About the role Are you ready to don some VS wings and fly? Located in the Southern District (within/just outside M25) we're looking for a manager who can go into required locations for fixed times to support the Store Manager and all elements of the store and team. You would be at specified locations for required periods of time to cover stores within the South (London, Essex, Kent). As an Assistant Store Support Manager at Victoria’s Secret you’ll be a key part in the management team, ensuring success and inspiring the team to achieve their targets and create the very best customer experience everyday. What’s in store for you… Lead from the heart - You’ll train, coach and inspire your team, setting them up for success and developing them to be stars of the future Be a role model - You’ll motivate and engage your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success Have your mind on the customer - You’ll be a friendly face to every customer you meet, always putting their needs first and planning ways you can personalise and maximise the customer experience in store and ensuring your team does the same Hands on operations - You’ll work with your Store Manager to manage the store P&L and key KPIs across the store, always with a focus on profitability and controllable costs (think hiring, rotas, payroll, customer success, stock control) which help maximise sales and profitability An eye for visuals - our brand visual standards are high (of course), but with the support of our Visual Team you will be accomplished in their execution, and you’ll ensure your team are too Open eyes and ears - Your vision and passion for our products will help the business grow and change for the better. You’ll cultivate a platform for active listening with your team and sharing ideas with your wider store partners. Everyone has great ideas, tell us, what are they? Your voice will count Your feet on the ground - You’ll make sure your store is kept up to date, safe and compliant. You’ll manage product launches, floor set changes, store audits and stock counts, H&S policies, and make sure everything is in place to keep you and your team efficient and safe About you A wealth of experience - With your previous retail management experience in a fast paced store(s) you can demonstrate a record of managing and exceeding sales targets and KPIs You can demonstrate an understanding of how to manage a team to deliver objectives that drive strong performance and results Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for each customer is your favourite thing to do Lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand and the experience we create Relationships that count - You are keen to be part of the business and want to develop valued relationships with our customers, your team and wider business teams Embrace change - Your mind thrives on change, especially when it poses a challenge, your favourite thing to do is multitask, problem solve and collaborate with others to get things done Creative flair - People describe you as approachable and resourceful with a creative side when it comes to engaging teams with training, local incentives and global initiatives Open and ready to travel to support where needed