Your mission As our new Owner Experience Specialist, your mission is to deliver an outstanding homeowner experience from day one. You’ll act as a trusted partner to a portfolio of owners – providing guidance, resolving issues at first contact wherever possible, and using insight and data to help them optimise performance and long-term success with Awaze. What you'll be doing Own and manage relationships with a portfolio of homeowners Respond to and resolve queries via telephone, web message and email, delivering first contact resolution wherever possible Analyse property performance data to identify opportunities to maximise revenue and improve results Negotiate commercial terms and support owners with performance-related discussions in a professional and solutions-focused way Collaborate with internal teams to ensure seamless service Who we’re looking for You’ll thrive in this role if you’re someone who enjoys solving problems, building meaningful relationships, and using data to guide decisions. You’re confident communicating with a wide range of stakeholders and comfortable balancing simple day-to-day queries with more complex commercial conversations. We’re looking for someone who brings: Strong problem-solving skills Excellent written and verbal communication skills A proactive, professional and relationship-driven approach The ability to manage multiple priorities in a fast-paced environment Bonus points if you have experience in the travel or holiday rentals industry (but don’t worry – we’ll provide full training on our processes and standards) How you'll make an impact Deliver a consistently high-quality experience that strengthens homeowner satisfaction and retention Resolve queries efficiently and effectively, increasing first contact resolution Identify and implement opportunities to improve property performance and owner revenue Build trusted partnerships that support long-term commercial success Support onboarding and integration of new owners, ensuring a smooth and positive transition Why you’ll want to work at Awaze We offer a versatile position in a strong professional and social environment – one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other. We’re a people-first business – and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy: Generous discounts on holidays across our brands Flexible hybrid working – with the autonomy to work how you work best Real opportunities to grow, learn and shape your role, with career progression vertically or horizontally across countries and responsibilities About Awaze Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe. As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people. Worth knowing This role is full-time, permanent and is based fully in our Lowestoft office (NR33 0SW). What’s next? If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application. We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.