IPL is a leading packaging provider, partnering with customers to deliver sustainable solutions to the food, consumer, agricultural, logistics and environmental end markets. Our operations are comprised of a network of 20 manufacturing facilities, 2 Corporate and Sales offices, and 3 research and development facilities located in the UK, Ireland, Canada, the United States, Belgium, China, and Mexico.
IPL currently have an exciting opportunity for a Customer Service & Sales Support Advisor to join the Sales & Commercial team in Rotherham. This is a busy role where you will be working closely with colleagues in the Sales and Commercial team but also the wider team on site, including Quality, Planning and Production.
Environmental Location: Barbot Hall Industrial Estate, Mangham Road, Rotherham, S61 4RJ
Flexible approach to working after initial 3-month office-based induction/training period
Hours: 40 Hours: 8.30am to 4:30pm (with a degree of flexibility) (Monday to Friday)
Working as part of the Sales and Commercial team you will be the main point of contact for our customers. You will co-ordinate elements of product delivery and scheduling whilst managing customer expectations and maintaining an excellent level of customer service.
Manage the Sales and Customer Services inbox ensuring queries and orders etc are processed in a timely manner or sent on to the relevant contact / department
• Liaise with the planning team to ensure the daily order reports reflect any changes that are made to the production plan
• Attend Production, Planning and Customer complaints meetings
• Conduct Customer satisfaction surveys and work with the National Account Managers to maintain and improve these where required
• Ensure any changes to customer accounts are processed accurately e.g. address changes
• Answer the main switchboard, ensuring that all calls are dealt with professionally and efficiently
• Meet and greet visitors to site, ensuring the correct signing in and out processes are followed
• Ability to multi-task and manage multiple projects, always maintaining a high level of work
Previous administrative experience and customer service experience is essential
• Customer Service, Sales Administration
• A good level of IT skills with the ability to utilize the Microsoft suite of packages and in house systems