Job summary
An exciting opportunity has arisen to work with the End of Life Coordination team at HDFT.
The end of life coordination team works to deliver effective integrated multidisciplinary based end of life administrative service which supports the efficient working of the Palliative Care Team (community and hospital) and coordinates care for patients aged 18+ years requiring domiciliary end of life care and assessment of their changing condition and / or disease progression.
Main duties of the job
To receive referrals and provide a single point of contact for specialist palliative care service and end of life care for HDFT.
To ensure co-ordination and communication of end of life care, access to specialist palliative advice and support ensuring key services and processes are in place, care packages and equipment are sourced and end of life care needs are regularly reviewed by clinical colleagues.
To comprehensively provide first point of access via a variety of methods ( telephone, email, electronic patient systems) for patients, families and professionals for the Palliative Care Team and any support any associated administrative requirements contributing to the provision of a high quality and timely service to patients and their families.
To liaise with relevant care providers and redeploy resources as appropriate
To end the episode of care either by onward referral or discharge with appropriate notification and cancellation of equipment and care packages.
The service operates within the hours of - 7 days a week.
About us
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.
Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality.
Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust.
Job description
Job responsibilities
For further information, please see attached job description and person specification or contact Charlotte Rock via email .
Person Specification
Education
Essential
1. NVQ level 2 or similar
2. GCSE in Maths and English grade C or higher
Desirable
3. Evidence of IT literacy
Experience
Essential
4. Experience and knowledge in the use of Microsoft Office including Word and Excel
5. Experience of working in an administrative role using IT packages and dealing with teams and members of the public
Desirable
6. Experience in working within the health or social care sector
7. Experience of working within a relevant clinical setting with patients who have complex palliative care needs/ end of life needs
8. Experience within the NHS or similar environment ( Dept of Health or other public service)