Overview
Vodafone Morpeth, England, United Kingdom
Location: Morpeth Store
Salary: £12.86 per hour and Vodafone benefits
Working Hours: Part-time, 24 hours (includes some weekend and bank holidays)
Role
VodafoneThree - Retail Sales Advisor - 24 hours per week - Morpeth
What You’ll Do
Create & maintain rapport with the customer, understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs.
* Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
* Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
* Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
* To meet and exceed individual sales targets and ensure compliance against key metrics
* Undertake regular learning and development and align with company and FCA requirements
* Always adhere to company and regulatory policies and guideline
* Partaking in Vodafone’s security vetting process whenever required
Who You Are
* We are looking for people who are level-headed, who can provide customers an expert knowledge of Vodafone products, services, and processes
* Enthusiastic, energetic and driven
* Excited around delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs
* Able to own the end-to-end sales process, with the ability to identify the right opportunities for additional services
* It can be a demanding role, and you’ll need to be able to commit to some weekend work as well as weekdays
* For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. We’re looking for authenticity and can’t wait to get to know the real you.
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