Customer Service Agent Radcliffe, Manchester £27,386 Are you passionate about helping people and delivering exceptional service? We're looking for a proactive and positive Customer Service Agent to be the first point of contact for our valued customers and partners. If you're ready to join a supportive, fast-paced team where your contributions make a real difference we want to hear from you! Why Youll Love Working With Us: Dupont shift schedule - 13 weeks off a year in addition to 5.6 weeks annual leave ! Supportive and welcoming team environment Opportunities to grow your skills and build your career Training provided no experience necessary for the right attitude! A role where you can genuinely help people every day What Youll Be Doing: Teamwork & Communication Work alongside a motivated and friendly team to exceed customer expectations and meet shared goals. Be an enthusiastic brand ambassador with a professional, helpful approach. Communicate clearly and efficiently across phone, email, and with internal teams. Log all interactions with accuracy to keep everything running smoothly. Handle every customer interaction with a positive, solutions-focused attitude. Daily Operations Respond to calls quickly and professionally our goal is to answer within 30 seconds! Ensure tasks are completed accurately, following all internal procedures. Keep customers informed and up-to-date, managing expectations proactively. Liaise effectively with partners to meet service-level agreements. Resolve customer issues with care escalating only when needed. Recommend suitable services based on customer needs. Collaborate with colleagues across departments to improve the customer experience. Take on any other reasonable duties to support the wider team. What Success Looks Like: Quick and accurate responses Fewer complaints and repeat tickets Real-time system updates Clear, professional communication via phone and email Effective issue resolution and timely escalations What Were Looking For: Essential: Excellent written and verbal communication skills A team player with a positive attitude High attention to detail Ability to multitask in a fast-paced environment Strong organisational skills and awareness of time-sensitive tasks Desirable: Experience in customer service or a similar role Knowledge or experience in the security industry A proactive, problem-solving mindset Ready to bring your energy and enthusiasm to a team that values your contribution? Apply today and start your journey with us!