Provide day‑to‑day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning and related tasks. Be the non‑clinical point of contact for patients, carers and others using the service; manage enquiries, problems or concerns when required and/or pass them on to the relevant staff member for action. Respond to and manage unexpected events occurring within the site/front of house. Retrieve messages from the clinical team telephone answering machine and forward them to the appropriate person via appropriate transmission options based on urgency and response type. Ensure that mail is collected and dispatched promptly. Undertake booking, cancellation and rebooking of appointments for MSK and Specialist Services, checking patient basic details are correct in the system and updating any amendments. Book into clinician diaries appointments at the appropriate times in accordance with the bookings process. Provide a high‑quality efficient administration service to support the smooth running of Specialist Services. Work flexibly within the wider administration teams and SPA to deliver services effectively with clinicians and team leaders. Provide customer‑care first point‑of‑contact service via telephone, email, written correspondence and face‑to‑face, which may involve reception, patient admissions and/or telephone helpline services as well as supporting clinicians to coordinate their clinical workload.
Surrey Downs Health and Care (SDHC) delivers care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations. Surrey Downs Health and Care has a track record of providing person‑centric care that goes beyond organisational boundaries to do what is best for the individual. We collectively aspire to be an exemplar of how to deliver the highest quality and best‑value care in a complex health and care environment.