Quality Improvement and Service Transformation Practitioner
An exciting opportunity has arisen for a highly motivated and enthusiastic healthcare professional to join the Quality Improvement and Service Transformation Team (QIST) within Hywel Dda University Health Board. The post holder will work within a supportive, well‑established team and will lead key improvement projects to support patients, staff and services across the health board.
The successful applicant will have experience in leading improvement and change projects and must be able to engage, influence and inspire people to embed quality improvement into their daily work. The role requires excellent communication, interpersonal and organisational skills, and the ability to work well as part of a team.
Main duties
* Develop and deliver Quality Improvement and Service Transformation projects to promote high‑quality care, embed a culture of continuous improvement, improve performance and financial stability across the organisation.
* Lead specific projects from design to delivery on behalf of QIST.
* Maintain effective relationships with stakeholders to lead service change and ensure improvement to patient care and experience remains central.
* Support the provision of the highest quality patient care through personal actions and continuous improvement.
Qualifications and Knowledge
* Related MSc degree or equivalent specialist experience
* Evidence of continuing professional development to Master's Level
* Silver IQT/CIP or equivalent improvement methodology qualification
* Knowledge of current NHS performance and service improvement initiatives and targets
* Knowledge of data analysis
* Understanding of model for improvement, process redesign and change management
* Working knowledge of Microsoft Office packages (Outlook, Word, Excel, PowerPoint)
* Knowledge of project management methodologies
* Practical or working knowledge of advanced improvement projects such as Continuous Improvement Practitioner
* Advanced data analysis skills
Experience
* Experience working in a multidisciplinary team
* Experience managing change
* Experience successfully leading an effective team
* Experience teaching, training, coaching or facilitation
* Experience ensuring active patient/customer participation in improvement initiatives
* Previous experience working in a project environment
* Experience leading and managing improvement initiatives/projects and delivering identified benefits
* Welsh speaker (Level 1) – desirable
Language requirement
The ability to speak Welsh is desirable for this post. English and/or Welsh speakers are equally welcome to apply.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.
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