Job Description
Job Title: Fraud Investigator\n\nLocation: London Hybrid 3 days office based, 2 days WFH\n\nSalary: £32,000 to £37,000\n\nHours: Monday to Friday 9 am to 5 pm\n\nBenefits:\n\n25 days holiday + public holidays\nAdditional day off for your birthday\nCharity/voluntary days off\nOption to buy or sell 5 days holiday\nDiscounted Gym membership\nPension scheme\nLearning and Development budget\nEmployee assistance programme with holistic wellbeing support\nLunch and learn sessions\nFree hot drinks and snacksAbout the position - Fraud Investigator:\n\nWe're proud to be working in close partnership with an innovative Fintech Credit Card Provider to recruit passionate individuals ready to take on the fight against fraud and financial crime. With hybrid working options and a mission-driven culture, this is your chance to step into a high-impact role! As a Fraud and Financial Crime Investigator, you'll play a key role in protecting the business and its customers-handling a variety of fraud and financial crime cases from the very first application, right through the entire customer journey.\n\nResponsibilities required for the role of Fraud Investigator:\n\nInvestigating potential fraud and financial crime across applications and active accounts, ensuring swift and fair outcomes.\nUsing tools like Cifas and Cross Core to assess risk and support informed decisions.\nHandling customer disputes with care-resolving issues and protecting genuine customers.\nTaking quick, decisive action to minimise fraud losses and recover funds where possible.\nPreparing clear, accurate reports for external bodies such as Cifas and law enforcement.\nStaying ahead of fraud trends and using your insight to improve our processes.\nSupporting the Head of Fraud & Financial Crime in shaping and enhancing fraud policies and procedures.Experience required for the role of Fraud Investigator:\n\n4+ years' experience in Fraud or Financial Crime investigation roles\nSharp attention to detail and a knack for uncovering the not-so-obvious\nConfident using investigative tools and research methods to support sound decisions\nSolid understanding of fraud risks, types, and regulatory frameworks\nComfortable working with Microsoft Office and general business tools\nStrong communication skills with the ability to engage empathetically with both customers and colleagues\nTeam player with a proactive mindset and great time management\nExperience with chargebacks, disputes, and refunds is a plusFor more information regarding the role of Fraud Investigator please contact us\n\nStellar Select is acting as an employment agency and is a corporate member of the REC\n\nDue to a high volume of applications, we will only contact you if your application has been successful.
We aim to contact all successful contacts within two business days