1 month ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Customer Booking Agent (Weekends)
Location: Newcastle, NE12 8BU
Salary: £22,250 pro rata + uncapped commission
Working Hours:14 hours per week
Shift Pattern: 7 hour shifts between 8am-9pm on Saturday and Sundays (45 minute paid break included)
Holidays:29 days pro rata including bank holidays increases to 31 days after 1 years service
Verisure are looking for Customer Booking Agents to join our growing Contact Centre department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Key Responsibilities
* Managing inbound and outbound calls and booking free consultation appointments for potential customers
* Creating prospects and recording data in the system
* Responding to pre-sale customer queries as well as supporting internally about the products/services we offer
* Liaising internally with various departments to finalize the booking process as well as contracts
Essential Skills
* Excellent customer service and organisational skills
* A polite, friendly, and informative telephone manner
* Ability to multitask effectively whilst keeping a high level of service quality
* Accurate data capture and typing skills
* Excellent communication skills with problem solving aptitude
* Competent IT and Microsoft Office skills
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
* Enjoy your birthday off as a special treat.
* Satisfy your cravings at our onsite coffee shop and our canteen.
* Stay active with discounted gym and health club memberships.
* Access private healthcare and MediCash cash plan.
* Unlock a world of freebies and discounts with PerkBox.
* Earn rewards through our employee referral program.
* Enjoy discounts on our alarm systems.
* Enhanced maternity and paternity.
* Contribute to a greener lifestyle with the Cycle to Work Scheme
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team
and make your dream job a reality? Apply today and well get in touch!
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Management and Manufacturing
* Industries
Administrative and Support Services
Referrals increase your chances of interviewing at The Productivity Institute, LLC by 2x
Get notified about new Booking Agent jobs in Newcastle Upon Tyne, England, United Kingdom.
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom 3 days ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Tyne And Wear, England, United Kingdom 1 month ago
Wallsend, England, United Kingdom 3 days ago
North Shields, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom 1 day ago
Guide Post, England, United Kingdom 1 day ago
Newcastle Upon Tyne, England, United Kingdom 1 day ago
Main Outpatients Receptionist/Booking Co-Ordinator - Wycombe
Sunderland, England, United Kingdom 1 month ago
Reception and Customer Service (Placemaker)
Cramlington, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
Blyth, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 4 days ago
Blyth, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 5 days ago
Woolsington, England, United Kingdom 1 month ago
Tyne And Wear, England, United Kingdom 2 weeks ago
Blyth, England, United Kingdom 1 week ago
Gateshead, England, United Kingdom 3 weeks ago
Reception and Customer Service (Placemaker)
Blyth, England, United Kingdom 5 days ago
Great Lumley, England, United Kingdom 2 days ago
Prudhoe, England, United Kingdom 2 weeks ago
Sales Administrator – Engineering Sector
Sunderland, England, United Kingdom 4 days ago
Gateshead, England, United Kingdom 2 weeks ago
Washington, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Washington, England, United Kingdom 3 days ago
Gateshead, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 4 days ago
Houghton-Le-Spring, England, United Kingdom 4 days ago
Easington, England, United Kingdom 3 weeks ago
Gateshead, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr