Job Title: Customer Service Support Operator
Location: Farnborough, (GU14 7BF) 2 Days a week onsite
Contract Length: 6 months
Company Overview
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is partnering with Siemens to deliver high-quality recruitment solutions. We are committed to building a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.
Role Overview
We are seeking a proactive Customer Service Support Operator to join our Farnborough office. In this role, you will play a key part in delivering exceptional customer service to our service customers. You will support the coordination and administration of the service account base, ensuring day-to-day operational tasks are completed efficiently and to a high standard.
Responsibilities
You’ll create impact by:
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Working with the Customer Service Support Team Leader to ensure all service administration activities are completed within required timeframes.
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Handling a variety of tasks including invoicing, goods receipting, maintenance planning, fault call dispatch, and documentation checks.
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Acting as an initial escalation point to resolve customer issues.
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Ensuring engineers’ paperwork is correctly completed, received, billed, and invoiced, and preparing additional quotes where required.
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Assisting with the planning and dispatch of fault calls and scheduled works.
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Raising purchase requisitions/OneSRM requests for parts, subcontractors, and equipment hire, liaising with internal and external partners.
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Ensuring risk and method statements remain up to date, making minor amendments when necessary for managerial review.
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Supporting the performance of the wider team and assisting colleagues where needed.
Key Skills and Experience Required
You’ll build on your existing expertise, including:
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Excellent verbal and written communication skills.
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Ability to create clear and accurate management or customer reports.
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Strong organisational skills with the ability to prioritise tasks and maintain high attention to detail.
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Collaborative team player who contributes to positive team morale.
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Flexible, proactive, and eager to learn and adapt.
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Helpful, cooperative, and comfortable using initiative.
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IT literate, with experience in Microsoft Outlook, Office, Excel, Word, and PowerPoint.
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Fire/Security knowledge is desirable but not essential.
Diversity & Inclusion
Siemens recognises that a diverse workforce is vital to our success. We strongly encourage applications from a wide talent pool and welcome discussions around flexibility and workplace adjustments. We value authenticity and want you to bring your true self to work to help create a better tomorrow