Job Type: Permanent
Sector: Other
Region: South East
Location: Hybrid - Folkestone
Salary: £22,000 to £24,000 (dependent on experience)
Posted: 25/06/2025
Recruiter: Saga Plc
Job Ref: saga/TP/40191/3303
Transport Customer Support Agent
Salary: £22,000 to £24,000 depending on experience
Type: Permanent
Location: Hybrid - Folkestone
As part of the Transport Department, the successful candidate will support the Transport Delivery Team by communicating directly with internal and external customers and maintaining journey data to ensure a first-class chauffeur-driven car service.
We operate in a hybrid model at Saga, combining remote work and office presence, primarily in Folkestone, typically three days a week. This setup fosters team growth, learning, and social interaction.
Package Description
Saga offers a comprehensive benefits package including:
* 25 days holiday + bank holidays
* Option to purchase an additional 5 days leave
* Matched pension scheme up to 10%
* Performance-related annual bonus (up to 5%)
* Life assurance (4x salary)
* Wellbeing programme
* Colleague discounts on cruises, holidays, insurance, and more
* Enhanced maternity and paternity leave
* Grandparents leave
* Income protection
* Access to Saga Academy for learning and development
Main Responsibilities
* Making outbound calls to confirm journey details and resolve potential issues
* Handling inbound queries from customers and suppliers
* Managing emails and updating systems with relevant information
* Adjusting bookings and routing based on various factors
* Communicating effectively with customers, drivers, and third-party providers
* Supporting other transport functions as needed
* Maintaining accurate records and documentation
Ideal Candidate
* Exceptional customer service and communication skills
* Proficient in Microsoft Office, especially Excel
* Ability to work under pressure and meet deadlines
* Knowledge of UK road network and postcodes is desirable
* Strong organizational and administrative skills
* Self-motivated with flexible approach
* Excellent time management and team engagement skills
Saga values include making it happen, doing the right thing, putting customers first, striving for excellence, and recognizing that our people make us special. We are committed to inclusivity, diversity, and supporting our colleagues to be their best selves.
Over 70 years, Saga has become the UK's trusted provider for those over 50, offering cruises, holidays, insurance, and more. We are proud of our inclusive culture and recognition as a top employer.
For more information, visit our careers page. Please note, Saga does not accept unsolicited agency CVs.
Contact Details: Saga Plc
Tel: 000 000 0000
Contact: Kirsty Harris-Tuckey
Email: VP7BF60FC4.567@vacancyposter.com
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