Social network you want to login/join with:
Skills- Front of house with Barista experience
Skills (People & Technical)
* You are the Community Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do
* Deliver exceptional customer service with a warm, friendly, and engaging attitude while crafting and serving high-quality coffee, tea, and other beverages with consistency and care
* Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them;
* Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful
* Lead the day-to-day management of the Flex space and Cafe area, ensuring that all facilities are operating at their highest standards. From cleanliness to functionality, you will ensure that everything runs smoothly and efficiently
* A friendly, welcoming and efficient running of the front of house
* A focus on occupier satisfaction
* Be confident and approachable as a leader who thrives in a fast-paced environment
* Having an understanding of buildings specification, space availability and pricing in order to give tours to prospective occupiers
* Input when reviewing processes and supporting systems
* Monitoring statutory and internal compliance, including meeting policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
Values & Behaviour
* Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
* Achieving Results and Prioritise Work including attention to delivery to all stakeholders
* Innovative Solutions and Problem Solving
* Developing Self and Others and willing to Learn
* Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
* Strong written and verbal communications including report writing
Level of Experience / Certifications:
At least 2+ years experience working in a similar role/ Barista Experience essential
* Confident and approachable as a leader who thrives in a fast-paced environment
* Strong communicator both written and in person
* Experience in managing daily operations, ensuring facilities run smoothly and that all compliance and safety standards are met
* Barista knowledge and experience using high end Barista equipment - essential
* Understand what it takes to manage a multi-let space or flexible workspace
#J-18808-Ljbffr