Customer Complaints Handler Location: Warwick, Warwickshire (Hybrid – 2 days working from home) Salary: £27,000 excellent benefits Are you an empathetic and solutions-focused professional with a talent for handling complaints? If you're ready to take the next step in your career, this is your chance to join a company that truly values both its people and its customers. About the Role of Customer Complaints Handler As a Customer Complaints Handler, you'll play a key role in ensuring customer complaints are addressed with care, fairness, and professionalism. You'll manage the entire complaints journey—from investigation to final resolution letters—working collaboratively with internal teams and external stakeholders to deliver timely, transparent outcomes. What you'll be doing as a Customer Complaints Handler Managing customer complaints from initial contact to final resolution Writing clear, concise, and well-reasoned final response letters Conducting root cause analysis and identifying areas for improvement Ensuring compliance with relevant regulatory standards and internal procedures What we're looking for in a Customer Complaints Handler Proven experience in complaint handling, ideally within a regulated industry Strong communication skills—both written and verbal Experience writing final resolution letters Familiarity with FCA guidelines (preferred) A proactive, customer-centric approach with excellent attention to detail What you'll get in return A competitive salary of £27,000 plus a comprehensive benefits package Hybrid working model: 3 days in the office, 2 days from home Full training and ongoing support to help you thrive A collaborative and inclusive workplace with a strong focus on work-life balance Free on-site parking and a short walk from Warwick Parkway Station Ready to make a real difference for customers while growing your customer complaints career in a supportive environment? Apply now and take the next step with a company that puts people first.