Housing Team Manager – Permanent Vacancy – West Midlands – £42,504 Annual Salary
We are a well‑established, purpose‑driven housing organisation committed to delivering high‑quality neighbourhood services and improving the lives of our customers. With a strong focus on collaboration, respect and continuous improvement, we work closely with local partners to create safe, sustainable communities.
Role Responsibilities
* Lead, motivate and develop a high‑performing team of Neighbourhood Coordinators and Enforcement Case Coordinators.
* Manage complex and sensitive casework, including safeguarding concerns.
* Build strong partnerships with external agencies such as the police, social care and health services.
* Represent the organisation at multi‑agency meetings and deputise for senior management when required.
* Drive service improvements through data analysis, feedback and process redesign.
* Ensure consistent application of policies, procedures and service standards.
* Oversee operational performance and support service delivery, providing expert guidance on tenancy enforcement, anti‑social behaviour and safeguarding matters.
* Contribute to service transformation, helping to implement new processes and drive continuous improvement.
Requirements
* Strong experience within housing, neighbourhood management or a related field, alongside proven leadership capability.
* Sound knowledge of housing legislation, tenancy management, ASB and safeguarding.
* Experience managing and developing staff, including performance management.
* Strong partnership working skills with statutory and voluntary agencies.
* Excellent communication, problem‑solving and decision‑making abilities.
* The ability to manage complex workloads and competing priorities.
* A proactive, customer‑focused mindset with a drive for continuous improvement.
* Confidence using housing management systems and performance data.
* A relevant housing qualification is desirable but not essential.
Benefits
* £42,500 annual salary
* Generous annual leave entitlement
* Employer pension contributions
* Hybrid working arrangements
* Strong focus on professional development and career progression
* The chance to lead a motivated team and shape service delivery
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