EasyJet is Europe’s leading airline, renowned for its extensive route network, competitive fares, and friendly service. We are committed to innovation and digital excellence, continuously enhancing our digital self-service capabilities to empower our customers to manage their journeys effortlessly.
The Digital Experience Team at easyJet is dedicated to creating seamless, reliable, and exceptional digital interactions for our customers. We are currently seeking a Digital Product Owner to take charge of the online check-in journey, from viewing bookings to printing or downloading boarding passes.
This role is pivotal in enhancing easyJet’s digital self-service offerings. As a Digital Product Owner, you will drive customer satisfaction, operational efficiency, and commercial return by developing a digital-first experience that is seamless, reliable, and exceeds customer expectations.
What you'll be doing:
* Manage product backlogs, quarterly roadmaps, KPIs, and contribute to the broader post-booking strategy.
* Lead Agile ceremonies with delivery managers, including 3 amigos sessions, refinement sessions, sprint planning, and retrospectives.
* Maintain a prioritised backlog of clearly articulated EPICs/User Stories.
* Own and continuously improve the end-to-end online check-in experience, ensuring it is intuitive, accessible, and reliable.
* Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users.
* Partnering with Operations, Customer Service and Analytics teams to ensure that solutions address real customer problems and have no impact on operations
* Utilise customer insights, data, and experimentation to make evidence-based decisions.
* Participate in quarterly PI Planning with the wider team.
* Innovate and think creatively about how we support customers post-booking, challenging the status quo with a clear product mindset.
* Own the full product lifecycle from discovery through to delivery, iteration, and success measurement.
What you'll bring to the team:
* Strong product mindset, focused on building solutions based on customer needs.
* Proven product management experience in a B2C e-commerce environment.
* Deep understanding of UX, Accessibility, and inclusive design principles.
* Strong communication skills, comfortable with ambiguity, and confident in using data to validate decisions.
* Avid Agile practitioner with a positive, delivery and results-oriented approach.
* Familiarity with WCAG 2.2 principles and guidelines.
* Experience with API schemas and development languages such as React is advantageous.
* Experience in the airline/travel industry is desirable but not essential.
* Proficient with tools such as Jira, Confluence, Miro, ContentSquare, and Userlytic.
What we can offer you
* Competitive base salary with up to 20% bonus potential.
* 25 days holiday plus bank holidays.
* Participation in BAYE, SAYE, and Performance share schemes.
* 7% pension contribution and life assurance.
* A flexible benefits package and excellent staff travel benefits.
Location & Hours of Work:
This full-time role is based in Luton, with a 40-hour work week and hybrid working options available. Occasional travel may be required.
This role offers a unique opportunity to lead and shape a critical part of the customer journey at one of Europe’s leading airlines. If you are driven by innovation, committed to delivering excellence, and skilled in digital product management, we invite you to apply and join our dynamic team.
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