Objective:
Fully embrace the Nexus brand vision of a home away from home, be an ambassador of the vision. Your responsibilities for this position are to ensure our members and guests receive the highest level of Food and Beverage service, manage and fully develop a team to drive standards across the Food and Beverage department, manage budgets, manage labour control and play a key part ensuring we hire top talent for the business.
Responsibilities:
People
* In conjunction with the Club Manager, to be actively involved in the recruitment and onboarding of new personnel
* Ensure the team is fully staffed, trained and motivated at all time
* Deliver a 5-star training program and progression culture through planning, inductions, appraisals and mentoring
* Ensure staff knowledge of all menus and service steps is thorough and tested accordingly.
* Conduct regular staff training sessions to ensure that all staff can impart this information to our guests/members correctly
* Ensure that service and hospitality provided by the Head Waiters and their team are of the highest standard and in line with company ethos
* Be a motivational leader, engaging with the team to ensure high levels of interest, staff moral and commitment always
* To promote a high level of guest/member awareness and attention to their preferences
* To ensure that operational training is taking place on a regular basis and that training records are in place
* Celebrate success of talent, create a recognition and praise system
* Maintain and constantly monitor sales mix and analyse sales to increase profitability
* Staff incentive initiatives in place to maximise sales opportunities and award success
* Forecasting of labour in advance to highlight foreseeable shortages
* Fully embrace the payroll system to monitor revenue vs staff costs
* Manage rota and payroll and to ensure adequate staff coverage, control payroll daily
* Ensure management team are aware of financial targets daily, weekly, monthly, and weekly meetings take place to discuss success/areas for improvement
Operations
* Deputise the Club Manager and take full ownership of the F&B operation across the club.
* Manage the day-to-day F&B service operations and ensure smooth running of F&B outlets and events. Be visible during operational hours. Find a healthy balance of admin, meetings and operations. Be available to the team and lead from the front end.
* Strong week end presence due to peak time for brunch
* Plan and host, where applicable, all type of events throughout the building
* Ensure SOPs are reviewed and implemented monthly/annual across the department
* Ensure the back of house operating procedures are in place and all equipment is always maintained tidy and clean
* Ensure sufficient china, crockery and glassware are available to run the day-to-day operation and events. Ensure stock control and ordering systems are in place to manage these
* Ensure breakages are controlled and restocking process in place
* Ensure structure and discipline within the team, time management, daily briefings, weekly and monthly trainings are all planned and carried out
* Ensure compliance with all HR, Financial and operational processes and respective deadlines are met
* Ensure staff are trained accordingly in relation to the liquor license, premises license,‘challenge 21’policy, and records kept of training
* Ensure compliance within all H&S, Fire Safety and Food Safety legislation
* To ensure that all relevant staff are aware of correct cash handling procedures and that they adhere to them
* Ensure deadlines are met according to the marketing calendar, ensure promotions, packages and special offers are in place and in line with company brand ethos and guest/member’s needs. Work closely with the Marketing department, Club Manager, Head Chef and the F&B team
* Attend all key meetings
* Hold daily briefings and share feedback to build strength and confidence
* Build and maintain a strong working relationship with HOD’S
* Ensure partnerships are utilized to support house events with stock and market growth
* Conduct specific projects as requested relating to F&B by the GM
Membership
* To greet guests/members and to ensure that a base of regulars is established and maintained by personal contact and recognition
* Ensure CRM is captured and updated daily, staff briefed accordingly to create a culture of enlightened hospitality throughout the various functions of the business
* Partner with Membership Manager to drive social membership uptake
* Ensure members preferences are captured and communicated in the system and to the F&B to enable personalised service
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