Personal Assistant – NFU Mutual Agency (Cockermouth, Cumbria)
Support a respected local insurance agent in the heart of the Lake District
Location: Cockermouth, Cumbria
Salary: Up to £25K, based on experience
Hours: Full-time / 4 days per week - 34 hours Monday to Thursday or Flexible Hours available to be spread over 5 days
Start Date: To be agreed
Are you highly organised, personable, and looking for a meaningful role in a beautiful rural setting? We’re seeking a dedicated Personal Assistant to support a long-standing insurance agent with NFU Mutual’s Agency in Cockermouth.
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the Role
You’ll play a vital part in keeping the office running smoothly, supporting an experienced agent as they transition toward retirement. This is a varied and rewarding role where no two days are the same.
Key responsibilities include:
• Managing emails and correspondence on behalf of the agent
• Scheduling appointments and maintaining a busy diary
• Preparing and filing insurance paperwork and client documentation
• Acting as a friendly first point of contact for clients
• Providing extensive administrative support and technical/computer assistance
• Ensuring confidentiality and professionalism at all times
What We’re Looking For:
Essential:
• Excellent organisational and communication skills
• Confident with Microsoft Office, Microsoft Dynamics and Microsoft Outlook email
• Able to work independently and use initiative
• Friendly, patient, and professional manner
Desirable:
• Experience in insurance, financial services, or a regulated environment
• Familiarity with NFU Mutual systems or rural/agricultural clients
• Local knowledge of the Cockermouth area
Why Join Us?
This is a unique opportunity to work in a supportive, community-focused environment, surrounded by the natural beauty of the Lake District. You’ll be part of a small, friendly team making a real difference to local clients. In addition, you will enjoy a 4 day week (with Friday being your non-working day, with an additional 25 days holiday per annum.
To apply, please send your CV and a short cover letter to david_j_jones@nfumutual.co.uk
Closing date for all applications: 31st July 2025.
Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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