IT Helpdesk Technician: 2nd Line: up to GBP30,000
I am seeking a 2nd Line Helpdesk Technician to be based in Wiltshire while working occasionally at different offices in the South West.
The right 2nd Line Helpdesk Technician will be a part of the IT team, working with staff and customers across multiple offices, covering all IT support issues including hardware and software, while also analysing IT software trends and providing feedback to the Head of IT to help execute the company's goals and vision.
Benefits of this role include:
* Salary up to GBP30,000
* 25 days holiday + bank holidays
* Birthday off
* Additional discretionary days
* Death in service
* Medicash
* Socials
Key Responsibilities:
1. Providing second-line support and resolving day-to-day technical issues across hardware, software, and user access.
2. Managing user onboarding and offboarding.
3. Installing, configuring, and maintaining IT equipment.
4. Liaising with end-users to identify and address technical problems quickly and effectively.
5. Responding promptly to system outages and IT incidents to minimise disruption.
6. Escalating complex issues where necessary.
7. Replacing or repairing equipment.
8. IT Projects.
Skills and Experience:
* Helpdesk support/IT support experience
* Phones and Tablet support
* Networking (DNS and DHCP, TCP/IP)
* Remote Support
* Office 365
* Azure
* VoIP Telephone Systems
* Exchange
* Active Directory
* Printer troubleshooting
Desirable:
* IT Qualifications
* Telephone troubleshooting
This is a fantastic opportunity with an exciting client. Apply now to not miss out.
If you are interested in this position, please click apply.
Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors.
Please note, as we receive a high volume of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.
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