Cygnet Hospital Maidstone is a 63 bed mental health facility for adults situated in the Kent Medical Campus in Maidstone.
Overview
We are seeking an experienced and driven Quality and Admin Manager to join our Leadership Team at Cygnet Hospital Maidstone on a 12 month fixed term contract covering secondment. This pivotal position ensures the hospital meets full compliance with CQC regulatory standards, Cygnet Group governance frameworks and commissioner requirements. The post‑holder will lead internal quality assurance, audit, risk management and policy implementation, translating governance systems into daily operational practice across all wards and departments.
Key Responsibilities
* Ensure efficient leadership and oversight of systems promoting governance in the hospital for quality, compliance and administration.
* Lead on local audit strategy, contract requirements and bed management across the hospital.
* Take a lead on and maintain effective systems to monitor and improve quality in the hospital.
* Maintain professional and effective relationships with key stakeholders.
* Lead and coordinate the hospital’s Quality Assurance Framework, including scheduling, completing and reporting on internal audits.
* Oversee the Hospital OLAP and support with required actions and Governance meetings.
* Track progress against local and corporate KPIs, including incident reporting and safeguarding compliance.
* Ensure all audit and improvement actions are completed, evidenced and embedded into operational practice.
* Act as the hospital’s subject matter expert on CQC Fundamental Standards and associated regulatory requirements.
* Lead mock inspections, self‑assessments and preparation for CQC, commissioner or corporate inspections.
* Review and analyse DATIX incident data, identifying emerging trends, themes and learning opportunities.
* Work closely with leadership teams to promote a culture of safety, transparency and accountability.
* Provide expert advice and practical support to staff and managers on all aspects of governance and compliance.
* Deliver or facilitate training and awareness sessions on quality standards, policy compliance and audit outcomes.
* Liaise confidently with external stakeholders, including CQC inspectors, NHS commissioners, local authorities, advocates and families.
* Line‑manage the Administration and Quality Team Assistants, ensuring appropriate support, management and compliance with job descriptions.
* Be responsible for aspects of the administration budget.
* Support continuous improvement projects based on audit and feedback findings.
* Lead all Quality Network and Peer Reviews, ensuring wards are supported and action plans are completed.
Qualifications and Experience
* Proven experience in healthcare governance, quality assurance or compliance (mental health or social care preferred).
* Comprehensive knowledge of the Mental Health Act 1983 (revised 2007) and relevant legislation.
* In‑depth understanding of CQC Fundamental Standards, the Health & Social Care Act 2008 and NHS/commissioner frameworks.
* Excellent analytical, organisational and report‑writing skills.
* Ability to influence, support and challenge colleagues to maintain high standards.
* Strong interpersonal and communication skills, with confidence in presenting findings to varied audiences.
* Proficiency in Microsoft Office applications and data management tools.
* Previous line‑management experience.
Why Cygnet?
* Strong career progression opportunities
* Expert supervision and support
* Employee referral scheme
* Pension scheme
* Company‑paid life assurance scheme
* Smart Health Toolkit – fitness programmes, nutrition consultation and health checks
* Health cash plan
* Subsidised meals on duty
* Cycle‑to‑work scheme and employee discount savings
Successful candidates will be required to undergo an enhanced DBS check.
How to Apply
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Click the button to apply.
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