Role Overview
The Sales Account Manager is responsible for developing and maintaining strong customer relationships, driving revenue growth, and ensuring clients receive an exceptional service experience from initial enquiry through to aftercare. This role focuses on managing accounts, identifying new opportunities, and maximising sales performance while maintaining compliance with industry standards. The successful candidate will act as a trusted partner to customers, working closely with internal teams to deliver solutions that meet client needs and align with company objectives.
Key Responsibilities
Account Management & Business Development
* Manage a portfolio of key accounts, serving as the primary point of contact for all customer interactions.
* Develop long-term relationships with clients, ensuring satisfaction and retention.
* Identify and pursue new business opportunities within existing accounts and new customer networks.
* Set, monitor, and achieve sales account targets in line with company objectives.
* Conduct account reviews, analysing performance and implementing actions to improve sales outcomes and conversion rates.
Sales & Quotation Management
* Prepare and present quotations, ensuring accuracy and profitability.
* Negotiate terms, pricing, and delivery to achieve mutually beneficial agreements.
* Support RFQ responses and ensure timely submission of proposals.
· Process purchase orders, conducting thorough contract reviews to ensure compliance and correctness.
Customer Success & Support
* Provide tailored solutions to customer queries, ensuring a responsive and professional service.
* Manage the full customer journey, from quotation to delivery updates and aftercare support.
* Collaborate with internal teams to ensure seamless delivery of customer requirements.
* Maintain and update customer documentation, processes, and account records.
Skills & Attributes
* Proven experience in sales or account management, ideally within the aerospace/defence or technical industry.
* Strong relationship-building and negotiation skills with a customer-first mindset.
* Commercial awareness with the ability to balance profitability and customer satisfaction.
* Excellent written and verbal communication skills.
* Analytical approach, with the ability to interpret sales data and identify opportunities for growth.
* Proficiency with CRM systems and commercial platforms (e.g., ILS, Partsbase).
* Strong organisational skills with the ability to manage multiple accounts and priorities.
* Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook); Adobe Acrobat skills desirable.
Job Type: Full-time
Benefits:
* Company pension
* On-site parking
Work Location: In person