We have an exciting opportunity for an AWS IVR Engineer to join Tesco Mobile where you will be working as part of Engineering Squad within our 'Run and Operate' chapter and helping the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service. Tesco Mobile are the UK’s biggest ‘virtual network operator’ (we’re powered by O2’s network) and for over a decade now we’ve won all the top awards for customer happiness. We have a track record of doing things differently and shaking up the mobile industry. And we’re fiercely proud of being ‘supermarket mobile’, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference. We’re an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It’s more than just a ‘methodology’ to us – it’s our way for everyone to give their best. Act as the AWS Connect technical lead within the squad to support them with the migration. Be critical of the current solution and suggest improvements. Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support. Share knowledge with other members of the chapt er. We are looking for the following skills & experience: Significant commercial experience using AWS Connect. Significant experience with AWS. Experience producing quality user documentation. Be a great teammate – live the Tesco Mobile values Nice to have: Experience working with Service Cloud Voice integration. Experience writing and maintaining deployments using code (Terraform preferred). Commercial experience with Azure LI-AF2 LI-Hybrid Beware of Recruitment Fraud We never ask for money during our hiring process. Any request for payment made in the name of Tesco is not legitimate. Please report suspicious activity to candidatecare@tesco.com