Job Title: Contact Centre Manager - Automotive Sector Location: Solihull, West Midlands Salary: Circa £50,000 Bonus Benefits Imagine leading a dynamic team within a well-established, national Accident Repair Bodyshop network, boasting a large number of locations across the UK. This is your chance to make a significant impact at their head office in Solihull. Why This Role Stands Out: - Leadership at Its Best: Take the helm of a 50 strong team, guiding them to exceed client expectations and achieve unparalleled service levels. - Strategic Influence: Play a pivotal role in operating the CRM database, ensuring client SLA’s are not just met but surpassed. - Optimisation and Efficiency: Utilise advanced tools to maximise repair capacity, ensuring seamless operations and client satisfaction. - Continuous Improvement: Engage in consistent process review and enhancement, driving the centre towards operational excellence. - Communication Mastery: Interact effectively at all levels, fostering a collaborative and high-performing environment. Skills and Experience Required: - Proven Leadership: Demonstrated experience in leading a call centre team, ideally of a similar size. - CRM Proficiency: Hands-on experience with CRM databases, with a track record of exceeding client SLA’s. - Operational Acumen: Ability to efficiently manage repair capacity using available tools. - Process Improvement: A keen eye for identifying areas of improvement and implementing effective solutions. - Communication Skills: Exceptional ability to communicate clearly and effectively across all levels of the organisation. - Automotive sector experience whilst not essential would be advantageous This role offers a competitive salary of circa £50,000, complemented by a performance-based bonus, reflecting the value placed on your expertise and leadership. If you are ready to take on a challenging and rewarding role that promises growth, impact, and a collaborative environment, this is the perfect next step in your career. To apply please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment