Salary: £65,000 - 65,000 per year Requirements: Strong experience as a D365 CE Functional Consultant or Business Analyst Hands-on configuration experience across D365 CE Strong understanding of customer-facing processes and workflow optimisation Ability to deliver functional specs, fit-gap analysis, and process design Excellent stakeholder communication and workshop facilitation skills Ability to work independently across multiple workstreams Microsoft D365 or Power Platform certification (advantageous) Exposure to D365 F&O and broader Power Platform tooling is a bonus Knowledge of Customer Service Workspace and Omnichannel for Customer Service (nice-to-have) Exposure to implementing or configuring Live Chat, Voice, Email, or Azure Communication Services (ACS) (nice-to-have) Experience supporting or integrating Teams Telephony within D365 (nice-to-have) Understanding of contact-centre operations, queue management, or digital engagement journeys (nice-to-have) Familiarity with telephony systems and wider contact-centre technology landscapes (nice-to-have) Experience with Power Platform (Power Apps / Power Automate) in a service environment (nice-to-have) Awareness of AI-enhanced features such as Copilot-powered insights or sentiment analysis (nice-to-have) Responsibilities: Lead functional analysis, requirements gathering, and solution design across D365 CE Champion a configuration-first approach and help define scalable, user-centred solutions Produce functional documentation, user stories, and process mapping Work closely with technical teams, designers, and product owners to deliver high-quality change Support Agile delivery practices, sprint planning, backlog shaping, and acceptance criteria Guide stakeholders on the art of the possible within D365 CE and Power Platform Provide functional support, testing guidance, and adoption support across project phases Technologies: AI Azure Copilot Support Office 365 Cloud More: We are a major UK organisation undergoing a large-scale digital transformation, and we are looking for a Dynamics 365 CE Functional Consultant to join our growing Technology function. This is a unique opportunity to influence how our modern enterprise leverages Microsoft Dynamics across customer, operational, and service landscapes. We offer a hybrid working model with 2 days onsite in Burton, along with the chance to work on a multi-year transformation powered by Dynamics 365 and the Power Platform. last updated 11 week of 2026