Job title: Hire Controller
Reports to: Assistant Depot Manager
Hours: Full-Time, Permanent.
Location: Manchester, United Kingdom
About us
Power Electrics (Bristol) Ltd. is a leading generator hire company in the UK, specializing in providing reliable, sustainable power solutions for various sectors, such as construction/infrastructure, electrical contractors and utilities, and various other applications. Our commitment to excellence and customer satisfaction has established us as a trusted partner in the industry.
What is the job?
This is an exciting opportunity to work with the largest privately owned generator specialists in the UK. Reporting to the Assistant Depot Manager, key tasks will include the preparation of quotations; conducting tele sales and follow ups with customers who have been provided with quotations. This is a varied role and on occasions you may be required to work overtime.
Key Responsibilities
1. Answer telephone calls, take enquiries and problem solve all of customers’ needs
2. Produce hire quotes for new and existing clients regarding rental pricing data
3. Communicate and liaise with the team at Milton Keynes daily for plant allocation and scheduling of work etc.
4. Liaise with the team at MK and produce orders for cross hire equipment if required
5. Liaise with the Accounts department with the opening of new customer accounts
6. Ensure compliance with the Company procedures when receiving a customer(s) purchase order
7. Ensure high value enquiries are passed on to the relevant Sales Manager in a timely manner
8. Proactively chase outstanding quotes and report findings to the appropriate Manager
9. Produce rental related paperwork (e.g. Job Sheets, Delivery and Off Hire Notes)
10. Comply with all aspects of the company ISO 9001:2015 (Quality) and ISO 14001 (Environmental) procedures, proactively contributing to the company’s continuous improvement programme.
Skills and Experience
11. Good organisational and communication skills required
12. Excellent telephone manner
13. Previous telephone sales or customer service experience required
14. Good IT skills, primarily Excel and Word
15. Ability to multi-task and work well under pressure
16. Ability to learn in-house systems
What we offer:
We offer great benefits to all of our staff:
23 days holiday (plus bank holidays) – increasing with length of service
Competitive salary
Excellent development and progression opportunities
Company pension scheme
Private medical scheme
Life assurance scheme - with access to more healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing
Our philosophy:
At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.
Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.
All applicants must be eligible to work in the U.K.
If you do not hear from us within two working weeks, then your application has not been successful on this occasion.