Job Description
Our client is looking for a Data Analyst to support customer retention across EMEA. This role will play a key part in understanding and improving customer experience, from product onboarding to lifecycle communications.
You'll help them answer the big question - are they working?
What you'll be doing:
* Partnering cross-functionally to design, roll out, and measure new customer experiences
* Leading A/B tests to measure and optimise customer retention strategies
* Defining KPIs and providing insights into what 'success' really looks like
* Building dashboards to make insights actionable
What we're looking for:
* Strong analytical mindset; not just dashboards but the ability to break down problems logically
* A/B testing expertise
* Advanced SQL skills (moderate queries, aggregations, data manipulation)
* Ability to define, measure and communicate insights clearly
If you're a data-driven problem solver who thrives on turning metrics into meaningful actions, we'd love to hear from you!
Please note: This will be an initial 12 month contract, paid on a daily rate inside IR35 and hybrid working in central London.