We currently have an opportunity for a Service Delivery Coordinatorto join our friendly team in Glasgow! This is a hybrid role where you'll spend 2 days per week in the office.
In this role you'll co-ordinate and handle the delivery of customer orders from the point of sale to successful installation. You'll ensure that our customers receive an exceptional service throughout their order, maintaining regular contact and providing timely updates throughout the delivery cycle. You'll identify risks and take ownership for resolving issues that impact on the customer order, working collaboratively between departments to resolve issues! You'll also report on any failures, and feedback to relevant parties as well as conducting root cause analysis and quality checks.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is anequal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you'll need to have the following experience;
* Demonstrable experience of providing excellent customer service, maintaining regular contact and providing timely updates throughout the delivery cycle.
* A proven track record of managing high volumes of customer orders, ensuring prioritisation of workload to meet customer and business needs.
* Experience of working in a Business to Business or telecoms environment, ideally working on a range of technologies covering voice, data, cloud and IP services.
* Excellent written and verbal communication skills, and a proven ability to negotiate and influence others to get the right result for the customer.
* Understanding of product and delivery mechanisms.
The other stuff we are looking for
* Call centre experience would be desirable
* Delivery experience would be desirable
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
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