Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
IT Administrator
Position: IT Administrator
Location: Cardiff
Job type: Full Time, Permanent
Shift Pattern: 37.5 hours per week
The impact you will have
Are you passionate about technology and eager to make a difference? Arjo is looking for a dedicated IT Administrator to join our dynamic team.
You will be responsible for providing 1st Line IT support for the Arjo UKI users of systems and services, manage the IT equipment through their lifecycle, as well as being involved in IT tasks and projects.
* Responsible for 1st line management of all customer support requests
* Maintain a professional and courteous level of interaction with all customers and contacts
* Utilise Remedy support desk application to manage service requests through ticket lifecycle
* Troubleshoot, diagnose and solve hardware and software incidents, requests and problems
* Escalate difficult-to-resolve tickets to a higher level support group or technician
* Offer advice and guidance to customers and IT colleagues where necessary and appropriate
* Adhere to Arjo defined ITSM processes and Arjo policies and procedures
* Work to agreed KPIs for incidents, requests and problems
* Configure, install and support hardware and software as required
* Manage purchase ordering, decommissioning, and disposal of IT equipment as required
* Maintain full and accurate records within user and system repositories
* Provide support to global colleagues as and when required
* Undertake other tasks as may be required
* Undertake project work as may be required
The skills you will need
* 3+ years of relevant professional experience in the IT industry.
* Past experience using helpdesk applications
* Possess good knowledge of IT policies, standards, procedures and best practices (e.g. ITIL)
* Methodical, accurate, organised person with high attention to detail
* Self-motivated and able to prioritise work
* Friendly, courteous, helpful towards customers and supportive of colleagues
* Ability to communicate with Company personnel at all levels
* Ability to learn and support new technologies as might be introduced into the Arjo environment
What we will offer in return
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.
Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.
Please be aware that by applying for this role, you are giving Arjo permission to store your information.
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
For more information about Arjo visit www.arjo.com