About The Role
Are you an experienced people manager looking for a new and exciting career move? Read on as we may have just the job you are looking for!
We are experiencing an exciting period of company growth, making it a great time to join our team and contribute to our commitment to “Deliver Service Excellence”.
As a Hire Desk Manager, you will manage a team of hire controllers to ensure the delivery of excellent customer service to the client, in line with the Service Level Agreement (SLA), while maximizing Sunbelt Rentals' opportunities to increase revenue and market share. Your responsibilities will include:
1. Providing excellent customer service while managing customer expectations within the SLA framework.
2. Collaborating with Sunbelt Rentals Service Centres to ensure a seamless customer experience.
3. Developing a strong sense of customer ownership, understanding all aspects of the SLA, customer requirements, and processes.
4. Operating remotely within the customer's environment.
5. Building effective relationships across all client sites.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package including a generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
About You
If you join our team, we’ll provide comprehensive training and support your personal development to help you succeed and advance your career.
From day one, you will need:
* Previous experience in a customer service role, ideally within a Customer Contact Centre or Service Centre environment.
* Strong interpersonal and influencing skills, with the ability to communicate effectively across all levels within Sunbelt Rentals and the customer organization.
* A strong customer service ethic, with proactive issue resolution and service improvement focus.
* Effective planning and organizational skills, with a methodical approach and attention to detail, adhering to company standards and procedures.
* Excellent leadership skills with experience in people management and development.
About Us
Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams turn the impossible into reality, making the unthinkable achievable.
Our people are at the core of our values and are our greatest asset. We are committed to diversity, inclusion, and providing equal opportunities, fostering a culture of fairness and respect.
Your health, safety, and wellbeing are important to us. We support initiatives such as mental health awareness campaigns, first-aider programs, and provide access to a 24/7 employee assistance helpline, counseling services, and financial wellbeing support.
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