Pay Rate
£14.20 per hour.
Location
Westquay Shopping Centre, Southampton.
Shift Pattern
4 on 4 off, 42 hours per week.
Role
Control Room Assistant.
Responsibilities
* Ensure CCTV is effectively monitored across the whole scheme, escalating issues as necessary
* Escalate incidents to the relevant personnel
* Highlight Health and Safety issues and report to Tech Services
* Communicate clearly and effectively with all departments
* Monitor security entry and exit to the service yard
* Assist the Duty Controller in updating Control Room records
* Assist in issuing Contractor ID passes and keys
* Assist customers and retailers with their enquiries on the telephone
* Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors
* Flexibility to pick up overtime on the other team
* Perform general administration duties if required
* Undertake any other reasonable duties as required to meet the needs of the business
Qualifications
* Literate and numerate
* Flexibility to work shifts on a 24 hour rota
* Knowledge of CCTV operations, including Data Protection
* SIA Security CCTV License is essential
Benefits
Our flexible benefits scheme provides you with options that suit your lifestyle, including a virtual GP, Salary Finance scheme, dental insurance, dining cards, coffee club, cycle‑to‑work scheme, high‑street discounts, and a life cover of at least £10,000. You can access 50% of earned pay before payday through the Salary Finance scheme and benefit from the Mitie Matching Share Plan and Mitie Stars recognition program.
EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
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