Repairs Officer - Asset Management & Improvement (5 posts available) Sandwell Council is seeking a proactive and customer-focused Repairs Officer to join our Asset Management & Improvement service. In this role, you manage a team of operatives to help ensure the effective delivery of responsive repairs and maintenance across our housing stock, supporting safe, well-maintained homes and excellent service for our tenants.
Responsibilities
* Manage and coordinate day-to-day housing repairs, ensuring works are completed to Sandwell MBC standards, specifications, and agreed timescales.
* Diagnose reported repairs, assess priorities, and raise accurate work orders for operatives and contractors.
* Carry out property inspections for responsive repairs, voids, disrepair cases, and compliance-related issues, providing clear recommendations and follow-up actions.
* Monitor progress of repairs, ensuring quality, value for money, and a strong "right first time" approach.
* Liaise with tenants, contractors, and internal teams to resolve issues, provide updates, and maintain high levels of customer satisfaction.
* Support void property turnaround by identifying required works and ensuring timely completion to re-letting standards.
* Maintain accurate records using council systems and handheld technology, ensuring all data is up to date and compliant.
* Ensure all works adhere to health and safety, safeguarding, and regulatory requirements, reporting any concerns promptly.
* Contribute to continuous improvement by identifying service issues, recommending solutions, and supporting operational development.
* Manage resources responsibly, ensuring efficient use of budgets, materials, and contractor time.
Qualifications
* Experience in housing repairs, property maintenance, or a related operational role.
* Strong diagnostic and problem‑solving skills, with the ability to assess repair needs and determine appropriate actions.
* Excellent communication and customer service skills, with a professional and empathetic approach.
* Confident managing a varied workload, working independently, and making informed decisions.
* Good understanding of health and safety, safeguarding, and compliance within a housing environment.
* Competent using mobile technology and digital systems to record work and access job information.
* A full UK driving licence is essential.
* Relevant technical knowledge or qualifications in property maintenance, building, or a related field are desirable.
As a Repairs Officer, you will play a vital role in improving the quality, safety, and comfort of homes across Sandwell. You'll be part of a supportive team committed to delivering a reliable, customer-focused repairs service that makes a real difference to residents' lives.
Benefits
* Competitive salary and pension scheme
* Generous holiday entitlement
* Ongoing training and development opportunities
* Employee benefits and wellbeing initiatives
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