Join to apply for the Restaurant Manager role at Tim Hortons UK & Ireland Ltd..
Location: ML1 2AF
Salary: £32,000 plus Bonus
Overview
Are you an outgoing Manager with experience in restaurants, quick service or coffee shops? Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee, and we have an ever-growing presence in the U.K., with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Managers to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
Responsibilities
* Customer Service: Lead by example treating customers as top priority; be customer focused in all areas of the restaurant operations; accurate staff scheduling that meets customer demand; support the whole team to maintain operational efficiency; conduct regular store walks, in the eyes of the customer.
* People: Encourage staff to share suggestions and concerns; recruitment of team including interviews, onboarding and training; provide feedback to all members of the team on performance, set goals and objectives and provide support and guidance; absence management; monitor and submit payroll information for all employees; work alongside the Shift Managers to identify high performers and employees with potential; create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination; performance management when necessary, working with the HR Department.
* Driving Sales: An in-depth understanding of sales, popular products, peak trade times, and adjustments; ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns; coach employees to upsell and suggestive sell to customers; complete weekly cost control reports, i.e., P&L; constantly evaluate where the restaurant could improve and drive continuous improvement with employee incentives.
* Operations: Analyze store KPIs such as sales, employee turnover, food safety and Health & Safety standards; set the example for your team by keeping a cool head under pressure; weekly stock orders and ensure that all incoming orders are checked for quality; maintenance schedule for all equipment for preventative maintenance and calibration purposes; inventory management; opening and closing procedures are adhered to; maintain operational standards/cleanliness including food quality, food hygiene, customer experience, speed of service and hospitality; health and safety program with accurate reporting of any accidents or incidents; be available to work a variety of shifts as part of the management team.
Key Requisites
* Previous experience of running restaurants
* Flexible and disciplined approach to work
* Experience of working in a food environment would be advantageous but not essential
* Able to work as part of a team and on their own
* Have a reasonable standard of numeracy and literacy
* To maintain a high level of food hygiene and food safety
* Experienced in handling customer complaints
* To maintain positive Health and Safety procedures and instructions are followed
If you’re a Restaurant Manager who wants to help us to expand and have the opportunity to grow your own career in the meantime then we’d love to hear from you. This could be the excellent new opportunity you’re looking for—join us!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Restaurants
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