We are looking for an enthusiastic and accomplished manager to help support and shape the practice direction and team. You will be part of the management team consisting of a Practice Business Manager and 5 GP Partners. You would be required to be visible in the practice to support the operations delivery with your drive to succeed whilst delivering excellent care and service to the patients of Wrekenton.
You would be expected to review processes, maintain complaints, and oversee the day-to-day running of the practice (with support). We have a cohesive management team and a great practice team.
Main duties of the job
You must be able to lead, motivate, and appraise the admin team members along with managing clinical rotas for appointments in Emis (our clinical system). You will support the day-to-day operations of the practice. You would work both independently and as part of a team to achieve goals.
About us
The practice has 12,200 patients in a partially deprived area.
Our team consists of:
* 5 GP Partners
* 5 Salaried GPs
* 3 Practice Nurses
* 1 Nursing Associate
* 3 Health Care Assistants
* 17 admin members (split into admin and receptionists)
* 2 Pharmacists
* Our PCN colleagues (pharmacists, counsellors, mental health practitioners, paramedics, social prescribers)
We enjoy the work but it is busy and demanding, so there is plenty of support from the team. A good supply of refreshments helps, and the partners regularly provide food on Fridays to thank the team.
We aim to deliver the best possible service whilst maintaining a healthy wellbeing balance.
Job responsibilities
The following are the core responsibilities of the Operations Manager/Deputy Practice Manager. Occasionally, other tasks may be required depending on workload and staffing levels.
The Operations Manager/Deputy Practice Manager is responsible for:
* Supporting the Practice Business Manager in daily operations, ensuring staff achieve their responsibilities
* Providing leadership and guidance to staff, ensuring policy and procedure adherence
* Overseeing administrative elements of QOF, liaising with GPs, nursing staff, and administrators
* Implementing systems to ensure compliance with CQC regulations and standards
* Reviewing and updating job descriptions and person specifications to ensure legal and proper employment
* Leading recruitment processes, including pre-employment checks and DBS
* Organizing and overseeing staff induction programs
* Embedding effective staff appraisal and development plans
* Managing disciplinary and grievance procedures, maintaining staff welfare
* Leading clinical system management, ensuring IT security and IG compliance, resolving IT issues
* Encouraging use of patient online services
* Updating the practice website and social media
* Guiding staff on searches and audits on the clinical system
* Reviewing clinical templates to ensure relevance
* Marketing the practice to maintain or increase patient numbers
* Managing contracts for services like cleaning, gardening, etc.
* Supporting team efforts to reach QOF targets
* Ensuring practice-wide management of patient services
* Managing DNAs, providing data, and liaising with repeat offenders
Secondary responsibilities
Additional duties may include:
* Deputizing for the Practice Business Manager
* Managing the Patient Participation Group
* Implementing and managing the complaints process
* Ensuring health and safety compliance and risk assessments
* Monitoring safety alerts and relevant information
* Supporting clinical governance activities and reporting
* Guiding the team to meet QOF targets
* Briefing clinicians on performance and actions for improvement
* Maintaining significant event databases and devising risk reduction strategies
* Developing and implementing audit programs
* Supporting policy review and practice improvement initiatives
Person Specification
Qualifications
* Good education with excellent literacy and numeracy skills
* Educated to A-level/equivalent or higher with relevant experience
Experience
* Experience working with the public and in healthcare
* Experience in performance management, staff development, disciplinary procedures
* Experience developing and implementing projects
* NHS/Primary Care experience
* Health and safety experience
Skills
* Recognizing service improvement opportunities
* Excellent communication skills
* Prioritization, delegation, and working under deadlines
* Time management and planning
* Relationship building and networking
* Policy implementation and staff motivation
* Leadership and strategic thinking
* Problem solving and analytical skills
Disclosure and Barring Service Check
This post requires a DBS check due to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Salary: £29,970 to £36,483 per year, negotiable based on experience. 2025 salary rise anticipated.
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