Reporting to the Operations Manager, you will play a key role in handling road freight export operations, groupage movements, and providing excellent customer service within a fast-paced environment. Key Responsibilities Data entry, booking collections and preparing shipments for export Communicating with customers regarding bookings and job queries Building and maintaining strong relationships with key clients Co-ordinating export groupage and full-load movements Providing transport partners with accurate collection/delivery details Monitoring incoming emails and flagging potential issues Supporting customs processes and assisting with loading (late finish once per week) General ad hoc duties as required by the Operations team Required Experience & Skills Minimum 2 years’ experience in groupage shipping Strong knowledge of exports and customs procedures Able to work to deadlines with good planning skills Computer literate and confident using operational systems Proactive, organised, and able to use initiative Excellent communication and customer service skills