Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
To contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks, response time and quality of service and communication. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building and properties grounds and equipment.
Key Role Responsibilities
Work as part of a friendly and supportive team playing a vital role in delivering a high level of service to the residents.
Communicate effectively with customers, clients and colleagues, demonstrating a clear understanding of the issue and using initiative to respond accordingly within agreed timelines
Support the efficient turnaround of apartments to a high standard, including painting and decorating, bathroom works (e.g. re-grouting, mastic application), appliance checks, and basic HVAC and system testing to ensure apartments are ready for occupancy
Moving furniture and heavy items between units on site as required
Managing the maintenance inbox, ensuring resident requests are acknowledged promptly, appointments are scheduled efficiently, and all communications are handled in a professional and timely manner
Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the pre-move out inspections.
Maintain a focus on delivering services within agreed budgetary & resource parameters
Originates and submits purchase orders and processes invoices from vendors, contractors and service providers for payment.
Ensure work orders are created, updated as required and closed when job is completed. Reviewed weekly.
Administer all property maintenance & records in accordance with Greystar policies & procedures
Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
Undertake repair and maintenance tasks to a high-quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and required statutory testing
Understand and respond to health and safety matters in an appropriate & timely manner
Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
Ensure daily building walks are completed and meet H&S requirements. Issues reported and resolved.
Monitor Contractors performance and retain accurate records of their site operations ensuring all relevant RAMS & Permits to Work are received and all procedures set by Greystar are communicated and followed, keys are signed for and returned, all relevant documents are completed.
To respond to calls outside office hours on on-call rota basis which cannot be resolved without a presence on site referring to appropriate contractors as necessary.
Highlight and assist with the management of any community works.
Ensure weekly PPMs and annual checks are carried out for their statutory insurance and qualifications.
Ensure all inventory related checks/works are carried out and associated charges communicated to the relevant people in the team.
Carry out weekly/monthly/yearly testing as required across portfolio also communal areas in Haydn Tower
Practices proper safety techniques in accordance with Company and safe systems of work guidelines
Report any incidents or accidents to the Property Manager using the correct system and documentation
Manage & maintain all statutory testing records, utilizing other team members where appropriate.
Review site risk assessments as required.
Seeks to maximize efficiency of utilities. Ensuring systems are switched off in vacant apartments to reduce to usage.
PPMs are completed weekly in all vacant apartments
About You
A reasonable level of general education to O Level/ GCSE level or equivalent with demonstrable written and numerical skills.
Awareness of H&S requirements onsite
Continually strives to improve knowledge, skills and abilities to produce the best results
A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential
Experience in Decorating
Experience & Skills
Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter
Fluent English verbal and written communication skills
Ability to effectively manage own workload by scheduling appointments and required works, demonstrating strong organisational skills, the ability to multitask, and prioritise tasks to ensure timely and efficient service delivery
Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times
Good team player with strong relationship building and influencing skills
Positive approach and ability to work with little supervision
Ability to determine cost effective solutions to repairs
Numerical skills necessary to complete the above activities
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/ .
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